Refund and Returns Policy

Returns and Refunds Policy

Effective Date: 01/10/2023

1. Introduction

Welcome to Crystal Clear Vision (“we,” “us,” “our,” or “the Company”). We value your satisfaction and strive to provide you with high-quality products and excellent customer service. This Returns and Refunds Policy outlines the terms and conditions for returning and refunding physical products purchased from CrystalClearVisionPro.com.

2. Eligibility

To be eligible for a return and refund, please ensure that:

  • Your request is made within 30 days of receiving the product.
  • The product is in its original packaging and in the same condition as when you received it.
  • You have proof of purchase from CrystalClearVisionPro.com.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact our Customer Support

Step 2: Return Authorization

  • Once your request is reviewed and approved, you will receive a Return Authorization (RA) number and instructions for returning the product.

Step 3: Return the Product

  • Ensure the product is securely packaged in its original packaging.
  • Include a copy of the RA confirmation email.
  • Ship the product to the address provided with the RA.

4. Refund Process

Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved:

  • We will process your refund within 7-14 business days.
  • The refund will be issued using the original payment method used for the purchase.
  • You will receive an email confirmation once the refund has been processed.

5. Shipping Costs

  • If the return is due to our error or a defective product, we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for return shipping costs.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to proceed and may offer a replacement or a refund, as applicable.

7. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please contact our Customer Support at:

8. Changes to this Policy

We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page with the effective date.